These Terms and Conditions (“Terms”) govern your use of this website and your purchase of products from The Sessions Pro Shop (“we”, “us”, “our”). By accessing this website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use this website.
1. Who We Are
The Sessions Pro Shop is an online and in-store retailer of pool, billiards and snooker equipment, based in South Africa.
“Website” means this website and any related mobile or web application operated by The Sessions Pro Shop.
“Customer”, “you”, “your” means any person who accesses the Website or purchases products from us.
“Products” means the pool, billiards, snooker and related equipment offered for sale on the Website.
“Order” means a request placed by you to purchase Products through the Website.
3. Use of This Website
You must be at least 18 years old, or using the Website under the supervision of a parent or guardian, to place an Order. You agree to use the Website only for lawful purposes and not to:
Attempt to gain unauthorised access to any part of the Website or its systems;
Use the Website to transmit any harmful, unlawful or fraudulent content;
Interfere with the proper functioning of the Website, including via bots, scrapers or automated ordering tools used to circumvent stock or pricing controls;
Copy, reproduce or resell any content from the Website without our prior written consent.
4. Products, Pricing and Availability
We take reasonable care to ensure that product descriptions, images and prices displayed on the Website are accurate. However:
All prices are displayed in South African Rand (ZAR) and, unless stated otherwise, are inclusive of VAT where applicable.
Product images are for illustrative purposes; actual colour, finish or packaging may vary slightly.
We reserve the right to change prices at any time, but changes will not affect Orders already confirmed.
Products are subject to availability. If an item you have ordered is unavailable, we will notify you and offer a substitute, a backorder, or a full refund.
In the event of an obvious pricing or listing error, we reserve the right to cancel the affected Order and refund any amount paid, in accordance with the Electronic Communications and Transactions Act, 2002 and the Consumer Protection Act, 2008.
5. Orders and Payment
When you place an Order, you are making an offer to purchase the selected Products. We will confirm receipt of your Order by email, but this does not constitute acceptance of your Order — the contract between us is only formed once we dispatch the Products or otherwise confirm acceptance.
Payments are processed securely through our third-party payment gateway (Stripe). We do not store your full card details on our servers. By submitting payment details, you confirm that you are authorised to use the payment method provided.
We reserve the right to refuse or cancel any Order, including in cases of suspected fraud, pricing errors, or where a Product is no longer available.
6. Delivery and Shipping
We aim to dispatch Orders within 1-3 business days of payment confirmation. Delivery times will vary depending on your location and the courier used, and are estimates only — they do not form part of a binding delivery commitment unless expressly agreed in writing.
Shipping costs, where applicable, are calculated at checkout based on your delivery address and the size/weight of your Order. Risk in the Products passes to you on delivery to the address you provided; ownership passes once payment has been received in full.
7. Returns, Exchanges and Refunds
Your rights below are in addition to, and do not limit, any rights you have under the Consumer Protection Act, 2008 (“CPA”) and the Electronic Communications and Transactions Act, 2002 (“ECTA”).
Cooling-off right (online purchases): Where you purchased Products through this Website (a transaction concluded electronically), you may cancel the transaction without reason or penalty within seven (7) days of receiving the Products, in accordance with section 44 of ECTA. You will be liable only for the direct cost of returning the goods, and we will refund your payment within 30 days of cancellation, provided the Products are returned unused, in their original packaging, and in resaleable condition.
Faulty or defective goods: If a Product is defective, unsafe, or not of the quality reasonably expected, you may return it in accordance with your rights under the CPA for a repair, replacement or refund, at your election, provided the fault is not due to normal wear and tear or misuse.
Change of mind: Outside of the statutory cooling-off period, we are happy to consider change-of-mind returns on unused, unopened Products in original condition within 14 days of delivery, at our discretion and subject to a restocking process. Certain items (e.g. custom-cut cues, used or worn accessories, or items marked as final sale) may not be eligible for change-of-mind returns.
Full detail on how returns, exchanges and refunds are processed is set out in our Returns and Refunds Policy. To start a return, please contact us using the details in Section 15 with your order number and reason for return.
8. Warranties
Where a manufacturer’s warranty applies to a Product, this will be honoured in accordance with the manufacturer’s terms, in addition to your statutory rights under the CPA. Warranties do not cover damage caused by misuse, normal wear and tear, or unauthorised repair or modification.
9. Intellectual Property
All content on this Website, including text, graphics, logos, images and product descriptions, is the property of The Sessions Pro Shop or its licensors and is protected by South African and international copyright and trademark law. You may not reproduce, distribute or use this content for commercial purposes without our prior written consent.
10. Limitation of Liability
To the maximum extent permitted by law, The Sessions Pro Shop will not be liable for any indirect, incidental or consequential loss arising from your use of the Website or Products, including loss of profit or data, except where such liability cannot be excluded under the CPA or other applicable law. Nothing in these Terms limits liability for gross negligence, fraud, or death or personal injury caused by our negligence.
11. Indemnity
You agree to indemnify and hold The Sessions Pro Shop harmless against any claims, losses or damages arising from your misuse of the Website or breach of these Terms.
12. Privacy
Our collection and use of your personal information is governed by our Privacy Policy, which forms part of these Terms.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from these Terms or your use of the Website will be subject to the non-exclusive jurisdiction of the South African courts.
14. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business or legal requirements. The version in effect at the time you place an Order will apply to that Order. We recommend reviewing this page periodically.
