This Returns and Refunds Policy explains how returns, exchanges and refunds work when you buy from The Sessions Pro Shop. It should be read together with our Terms and Conditions, and does not limit any rights you have under the Consumer Protection Act, 2008 (“CPA”) or the Electronic Communications and Transactions Act, 2002 (“ECTA”).
1. Your Options for Returning an Item
Depending on your situation, one of the following will apply:
Cooling-off period (7 days): for online orders, you can cancel your order for any reason within 7 days of receiving it.
Faulty or defective item: if a product develops a fault or was damaged/incorrect on arrival, you’re covered regardless of how long ago you bought it, subject to the item being used and cared for normally.
Change of mind (14 days): if you simply change your mind, we’ll accept unused, unopened items back within 14 days of delivery, at our discretion.
2. Cooling-Off Period (7 Days)
If you bought your item through our website, South African law (section 44 of ECTA) gives you the right to cancel the transaction, without reason or penalty, within 7 days of receiving the goods. To use this right:
Contact us within 7 days of delivery to let us know you’re cancelling;
Return the item(s) unused, in their original packaging, with all accessories and documentation;
You are responsible for the direct cost of returning the goods to us;
We will refund your payment within 30 days of receiving your cancellation notice.
3. Faulty, Damaged or Incorrect Items
If your item arrives damaged, faulty, or isn’t what you ordered, please contact us as soon as possible with your order number, a description of the issue, and photos where relevant. Depending on the situation, we will offer a repair, replacement or full refund, at your choice, in accordance with the CPA. We will also cover reasonable return shipping costs for confirmed faults or our errors.
This does not cover damage caused by normal wear and tear, accident, misuse, or unauthorised modification or repair after delivery.
4. Change-of-Mind Returns (14 Days)
Outside of the statutory cooling-off period, we’re happy to consider change-of-mind returns within 14 days of delivery, provided:
The item is unused, unopened and in its original condition and packaging, with tags and accessories intact;
You have proof of purchase (order number, receipt or confirmation email);
The item is not on the excluded list below.
Change-of-mind returns may be subject to a reasonable restocking fee, and return shipping is at your cost unless we agree otherwise. Once received and inspected, we will process your refund or exchange within 7-10 business days.
5. Items That Cannot Be Returned (Change of Mind)
For hygiene, customisation and safety reasons, the following are not eligible for change-of-mind returns (this does not affect your rights for faulty or incorrectly supplied items):
Cue tips, chalk, gloves and other items that have been used or opened;
Custom-cut, custom-fitted or personalised cues and equipment;
Items marked as clearance, final sale, or sold “as is”;
Gift cards and vouchers.
6. How to Start a Return
To start a return, contact us with your order number, the item(s) you’d like to return, and your reason for the return:
In person: Sessions Billiards & Darts, Unit 12 & 13, Tyger Manor Centre, Cnr Durban Road, Bill Bezuidenhout & Willie van Schoor Avenue, Bellville, Cape Town, 7530
We’ll confirm your return and let you know whether to send the item back to us or bring it in-store, along with any reference number to include with your return.
7. Refunds
Approved refunds are paid back to your original payment method via our payment processor (Stripe) wherever possible. Please allow up to 10 business days for the refund to reflect, depending on your bank. Shipping costs are only refunded where the return is due to a fault, damage, or our error.
8. Exchanges
If you’d prefer an exchange (for example, a different size or colour) rather than a refund, let us know when you contact us — we’ll arrange this subject to stock availability.
9. Questions
If anything here is unclear, please get in touch — we’re happy to help. Contact The Sessions Pro Shop at info@sessionsbc.co.za or 071 614 0958.
